What is up with Indy Planet!

I ordered Sword and Soul Adventures from IndyPlanet in September! It's November. I have yet to receive my issue. IndyPlanet has not responded to my most recent email inquiry on the matter. I've already paid for the graphic novel. IndyPlanet emailed my receipt shortly after I put my order in. So, where is my Sword and Soul Adventure? I desperately want to read this issue. Someone help me!! 

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